Refund & Return Policy
Our Commitment
At Get The Net Hooks, we stand behind the quality of every hook we make. If you're not satisfied with your purchase, we're here to make it right.
Returns
We accept returns within 15 days of the delivery date. To be eligible for a return, items must be:
- Unused and in their original packaging
- In the same condition as received
To initiate a return, please contact us at Getthenetcustomhooks@gmail.com with your order number and reason for return.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed t-15% restocking fee to your original payment method within 5–10 business days.
Damaged or Defective Items
If you received a damaged or defective item, please contact us within 7 days of delivery with a photo of the damage. We will send a replacement or issue a full refund at no cost to you.
Non-Returnable Items
- Items returned more than 30 days after delivery
- Items that have been used or are not in original condition
- Custom orders including painted hooks are not eligible for return as they are custom made when you order.
Shipping Costs for Returns
Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.
Contact Us
Questions about a return or refund? Reach out to us at Getthenetcustomhooks@gmail.com and we'll get back to you within 1–2 business days.